Privacy policy

Last modified: April 2019


The Canadian Partnership Against Cancer (“the Partnership”) is an independent not-for-profit organization funded by the Government of Canada to accelerate action on cancer control for all Canadians. The Partnership owns and operates interactive electronic information platforms, such as its corporate website at (unless otherwise specified, all such electronic information platforms will be referred to collectively as the “Website”). The Website connects Canadians to online services, information and resources for cancer control. It brings together, for easy reference, resources for cancer prevention, screening, treatment, and supportive, palliative and end-of-life care. Through its collaborative tools, the Website also links people in the Canadian cancer community to each other.

This privacy policy (the “Policy”) describes the purposes for which the Partnership collects, uses and discloses “personal information” you elect to provide to the Partnership electronically, through the Website, and unless otherwise stated, any other interactive electronic platform that the Partnership may operate from time to time. In the Policy, “personal information” means information that identifies an individual, including you.

Links to third-party websites

The Website may contain links to other websites that operate independently of the Partnership and are not under our control. We provide links to other websites solely for your convenience and information. Other websites are governed by privacy policies and practices that may differ significantly from those of the Partnership. We strongly recommend that you review the privacy policies and practices applicable to personal information collected through a linked website, before submitting any personal information. The Partnership is not responsible for the privacy practices of the organizations operating linked websites or for the use, disclosure and management of personal information collected through those websites.

Privacy and security

The Partnership uses reasonable technical, contractual, administrative and physical measures in an effort to protect personal information from theft, loss, unauthorized collection, use (including alteration), and disclosure. These measures include information technology tools, policies, procedures and a broad range of other security-related activities that apply to the entire organization and the Partnership’s complete portfolio of work. The measures inform our daily and strategic business operations as well as projects that involve the use of the Partnership’s electronic information systems.

Privacy and security chart

File size 129 KB

Collection of personal information

You are not required to provide any personal information to browse the Website or the Portal.


If you choose to subscribe to our newsletters or electronic updates, you will need to provide your email address (and other information, including your language preference) and by subscribing, we will understand you to consent to our use of your address for the purposes of your subscription. You may unsubscribe from receiving newsletters and electronic updates by using the unsubscribe mechanism provided on the Website or by contacting our privacy officer (see Contact us below).

Registered users

Users of may register to have access to features not available to other users, including access to collaborative communities and eLearning services. Registration may be cancelled at any time through the Partnership’s help desk or by contacting our privacy officer as indicated in the Contact us section below. More information about the management of personal information of registered users (“registered users”) is provided below.

Collection of registered user personal information

To become a Registered User, a user needs to provide certain personal information to create a “user profile”, including at present, the user’s first name, last name, email address, and a password. Other information, including the user’s phone number may be requested but is not mandatory. In addition to the personal information in the user profile, we will collect any personal information that registered users post on, such as comments on a discussion board. Accordingly, registered users should not upload or post sensitive personal information (including personal health information) or any other information that they do not want to disclose to the Partnership. To the extent that a registered user uploads or posts information about another individual, the registered user is representing to the Partnership, and the Partnership will rely on the representation, that he or she has consent or other authority to disclose the other individual’s information to the Partnership.

The electronic collection of information provided through the Website is addressed below.

Use and disclosure of personal information

We use personal information to:

  • in connection with subscriptions, create and administer subscriber accounts;
  • send subscribers newsletters and electronic updates;
  • in connection with the Portal, enable and administer user registration;
  • enable registered users to actively participate in online collaborative communities and use other restricted services as more particularly described below;
  • process requests for access or change to personal information;
  • respond to inquiries and other correspondence;
  • provide technical support through our help desk, as further described below;
  • as needed, carry out functions and activities in respect to our operations or organization, for example in relation to insurance coverage or a restructuring involving a change of name or amalgamation;
  • customize and enhance Website and Portal content; and
  • identify and implement Portal services, including collaborative communities and/or eLearning services, that we understand from user input would be relevant to Website and/or Portal users.

Registered users

Registered users create their own user profile. The first name, last name, and email address in user profiles will be displayed to all registered users participating in the same collaborative community. By using, registered users are agreeing to the disclosure of their personal information to other Registered Users within their collaborative communities. In addition, the Partnership will use the personal information of registered users to:

  • administer their user profile;
  • notify them of information regarding the Portal;
  • administer the Portal and resolve technical issues that may arise;
  • process access requests; and
  • provide a record of correspondence with you, whether by telephone or email to resolve any technical support issues based on your request.

The Partnership also aggregates the personal information of registered users and uses the aggregated information (which does not identify any specific registered user) for the purpose of planning for


Comments, messages and other information that users choose to share while using’s social networking features, such as discussion boards, will be available to members of applicable community groups. All sharing of personal information on discussion boards is done at the user’s own risk.

Technical support, Help Desk

If you request technical support from our help desk, whether you are a registered user or not, personal information will be required for us to respond to your request including your name, user name (applicable to registered users only), email address, and details about what occurred that led you to contact the help desk. We may also ask you for a contact phone number to be used if we need to call you back to complete your service request.

Employees and external (third party) suppliers

We give access to personal information to employees and external service providers (“Suppliers”) for the purposes described above. Our Suppliers include companies that provide us with information technology services, our insurer and our professional advisors. We contractually bind our Suppliers to complying with privacy practices and security standards we establish. We limit access to personal information to employees who require the information for the purposes set out in the Policy.

Disclosure pursuant to a legal requirement, to prevent harm

We will disclose your personal information if required to do so by law or if required to protect our staff, directors and officers, other users of the Website or our services, individuals or groups of individuals, a Partnership program, or the Partnership’s operations more generally (collectively referred to as the “Community”). More specifically, we will disclose your personal information to government institutions, law enforcement or other authorities, individuals and entities where:

  • they have a lawful authority to obtain the information, including to comply with a subpoena, search or other warrant, production order, court order, or rules of court, tribunals and regulators; or
  • we believe, acting reasonably, that disclosing the information is required to protect the Community, including in circumstances where the disclosure is required to protect the life, health or security of any person.

Disclosure in connection with a reorganization

We will disclose personal information as required in connection with any reorganization of the Partnership.

Inquiries, request for access or correction of personal information

The Partnership stores personal information in Ontario.  You may request a copy of your personal information and/or ask us to update or otherwise correct your personal information at any time through the Website or by contacting our privacy officer. Any person wishing to access their personal information, or personal information that they have consent or are otherwise authorized to access, will need to submit an Access and Release of Personal Information Request Form. The form is accessible by clicking on the link below. Except in circumstances including where the information includes personal information of another individual (who has not consented to or otherwise authorized the disclosure), privileged or other confidential information of the Partnership, or where the disclosure of the information could harm an individual, the Partnership will provide access to personal information. Requests to update or otherwise correct personal information may also be made through the Website or by contacting our privacy officer. Inquiries about our personal information practices or our management of your personal information should be directed to our privacy officer.

Retention of personal information

The Partnership retains personal information collected during user registration and when providing technical support to users as well as information posted or uploaded to the Website to ensure the integrity of our business records and service delivery. For clarity, personal information is not automatically deleted when a user account is deleted.

Electronic collection of information, session cookies/Google Analytics

When you visit the Website we collect certain information from your browser using “cookies.” Cookies are small files that are stored on your computer. We may use cookies to save user settings and otherwise streamline the user experience, as described below. Your browser software allows you to disable and delete cookies. Disabling or deleting cookies will not restrict your use of the Website, but may mean that your personal settings, such as language preference, are not saved and you may need to enter them each time you visit. Disabling or deleting cookies will restrict your use of, including making Collaborative Communities and eLearning unavailable.

The Partnership uses Hotjar, a web analysis and feedback tool. Hotjar collects the end user’s device’s IP address (captured and stored in an anonymized format), screen resolution, type, OS, browser type, pages visited, referring domain, date and time when the website pages were accessed, geographic location (country only) and preferred language used to display the website. In addition to the above, some user interactions like mouse events (movements, locations and clicks) and keypresses may also be collected. This information is analyzed in aggregate by our communications staff to identify operational trends, performance issues and ways to improve our site. For more information on Hotjar’s use of information collected, please see Hotjar’s privacy policy. You may opt-out from having Hotjar collect your information when visiting Partnership website(s) at any time by visiting Hotjar’s Opt-out page and clicking “Disable Hotjar”.

The Partnership also uses Google Analytics, a web analysis service provided by Google. Google utilizes the data it collects from your web browser, which may include user demographic information, to track and examine the use of the Website, to prepare reports on its activities and share them with other Google services. For clarity, Google Analytics is not used to track, collect or upload any personal information. Google may use the data collected to contextualize and personalize the ads of its own advertising network. Google collects cookie and usage data and processes such information in the United States. For more information on Google’s use of information collected through Google Analytics, including how to opt out of Google Analytics data collection, please see How Google uses data when you use our partners’ sites or apps and Google’s privacy policy, and Google’s instructions  on installing the Google Analytics opt-out browser add-on.

Changes to the privacy policy

The Partnership reviews its policies and procedures and may change the privacy policy from time to time without notice to reflect changes in its operations or the law. The date of the latest update will appear at the top of the privacy policy so that you can more easily determine if there has been any change in our policies and procedures in relation to personal information. Your continued use of the Website after the effective date of any change to the privacy policy constitutes your acceptance of all such changes.

Contact us

If you have any questions, comments or concerns regarding our privacy policy, please contact our privacy officer at:

Privacy Officer
Canadian Partnership Against Cancer
145 King Street West, Suite 900
Toronto, ON M5H 1J8
Tel: (416) 915-9222